Compliance - Wellbeing Financial

Canadian Financial Regulations

As a Canadian fintech company, we operate under comprehensive regulatory oversight:

Provincial Regulations

We comply with provincial financial services regulations across all Canadian provinces where we operate.

Federal Oversight

Our operations align with federal financial regulations and consumer protection laws.

Consumer Protection

We adhere to consumer protection standards that ensure fair and transparent financial services.

Important: Wellbeing Financial is not a deposit-taking institution and is not CDIC insured. We do not provide banking services or hold customer funds.

Privacy Compliance

We maintain strict compliance with Canadian privacy laws:

Personal Information Protection and Electronic Documents Act (PIPEDA)

Transparent collection and use of personal information
Consent-based data processing
Individual rights to access and correct information
Secure handling and storage of personal data
Accountability and governance frameworks

Canada's Anti-Spam Legislation (CASL)

Express consent for commercial electronic messages
Clear identification and unsubscribe mechanisms
Opt-in marketing communications only
Proper record-keeping of consent

Provincial Privacy Laws

We comply with applicable provincial privacy legislation including:

Alberta Personal Information Protection Act (PIPA)
British Columbia Personal Information Protection Act (PIPA)
Quebec Act Respecting the Protection of Personal Information

Financial Advisory Disclosure

Educational Services Only: Wellbeing Financial provides educational technology and information services. We are not licensed as:

Financial advisors or investment advisors
Insurance brokers or agents
Mortgage brokers or agents
Credit counselors or debt advisors

All financial advice must be obtained from appropriately licensed professionals.

Third-Party Partnerships

When we connect you with licensed financial professionals:

Mortgage Broker Referrals

We only refer to properly licensed mortgage brokers
All referral fees are disclosed transparently
Brokers operate under provincial licensing requirements
Independent advice and suitability assessments

Due Diligence

Verification of professional licenses and credentials
Regular review of partner compliance status
Monitoring of customer feedback and complaints
Termination procedures for non-compliant partners

Data Security Compliance

Our security practices meet or exceed industry standards:

Working Toward SOC 2 Type II Compliance

Security controls and monitoring
Availability and system performance
Processing integrity and accuracy
Confidentiality of sensitive information
Privacy protection and data handling

Financial Industry Standards

Bank-level encryption (256-bit SSL/TLS)
Multi-factor authentication requirements
Regular security audits and assessments
Incident response and breach notification procedures

Complaint Resolution

We maintain a comprehensive complaint resolution process:

Internal Resolution

First-level complaint handling through our customer service team with documented procedures and timelines.

Escalation Process

Clear escalation path to senior management for unresolved complaints.

External Oversight

Information about relevant regulatory bodies and ombudsman services for further escalation.

Contact Information for Complaints

Customer Service: Coming Soon

Privacy Officer: privacy@wellbeingfinancial.ai

Compliance Officer: compliance@wellbeingfinancial.ai

Mailing Address: 91 Trail Boulevard, Springwater, Ontario, Canada

External Regulatory Bodies

Privacy Commissioner of Canada: www.priv.gc.ca | 1-800-282-1376
Provincial Consumer Protection Offices
Financial Consumer Agency of Canada (FCAC): www.canada.ca/fcac

Ongoing Compliance Monitoring

We maintain active compliance monitoring through:

Regular legal and regulatory updates
Compliance training for all staff
Internal audits and assessments
External legal and compliance reviews
Continuous improvement of policies and procedures

Regulatory Compliance